FAQ

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What is MFYI? | Subscribing | Receiving Your Deliveries

Billing | Gift Subscriptions | Other Questions

What is MFYI?

What kind of music will I hear?

We use the term “experimental music” to describe a wide range of styles: from graphic scores, chance music, improvisation, and uncommon instruments, to more traditionally notated scores. You can get a good idea of what’s coming up by looking at our upcoming releases on our Upcoming page.

What are the art print postcards like?

Each postcard is a 4 x 6 inch display-worthy print of an original art piece that pairs with that month’s music video, either visually, thematically, or historically. The postcards are sent through the mail in the spirit of the Mail Art visual art movement, so they may show signs of their travel.

Who are the MFYI artists?

MFYI artists are professional musicians and visual artists who have been hired to create art for this project. To discover which artists are coming up in our next releases, visit our Upcoming page. MFYI releases have been made specifically for this project and cannot be viewed anywhere else. To avoid missing any releases, sign up before the 10th of the month, our guaranteed delivery cutoff date for each release.

Can I watch the performances somewhere else?

Nope. All MFYI releases are exclusive, so the only way to see that month’s performance is to sign up! Make sure to sign up before the 15th of the month, our guaranteed delivery cutoff date for each release.

How is MFYI different from watching videos on YouTube or streaming a concert?

Many performers on YouTube, or other free streaming platforms, aren’t getting paid for their performances! MFYI pays all of our performers and technical staff for their work. As well, our videos are directed and filmed with excellent production values so when you watch an MFYI video you won't experience glitching or low-quality audio/video. We design the filming style to enhance the aesthetic objectives of each performance, so your experience is rich and cohesive.

What do my monthly fees support?

Your subscription fee supports everyone who works to produce our videos and artwork, including performers, visual artists, audio engineers, video engineers, graphic designers, local printers, and production staff, and also mechanical licensing for composers. Administrative costs account for only about 10% of our monthly budget because we want to keep artists and creators at the center of MFYI.

Subscribing

How long does my subscription last?

Subscriptions are ongoing but can be paused or canceled at any time by visiting Manage Your Subscription.

How can I manage my subscription?

To make changes to your subscription visit Manage Your Subscription. If you need assistance, we can be reached at hello@musicforyourinbox.com.

Can I upgrade my subscription?

Yes! Go to Manage Your Subscription to upgrade. (Good choice by the way, the postcards are beautiful.)

How do I cancel my subscription?

You can cancel any time by visiting Manage Your Subscription. Payment is applied on the 11th of each month, so to avoid being charged for an extra month, cancel before the 10th.

Do you accept international subscriptions?

Yes! All of our subscriptions are available for international delivery. Note that prices are listed in US dollars.

How do I update my shipping address?

You can update all of your account information, such as your shipping address or email, by visiting Manage Your Subscription.

Receiving Your Deliveries

I just bought a ticket, when will I get my delivery?

You will receive access to your video immediately via an email from hello@musicforyourinbox.com. Your mail art will arrive within about a week via USPS (international deliveries can take up to 3 weeks).

When will I get my monthly subscription delivery?

If you are a new subscriber, your first delivery will be sent right away. For following months, films are delivered on the 1st of every month via email access. Mail art is shipped on or shortly after the 1st of the month and will arrive within about a week via USPS (international deliveries can take up to 3 weeks). If you haven’t received your postcard by the end of the month, please email us at hello@musicforyourinbox.com.

How do I watch my monthly video?

You’ll get access to your video in an email. There will be a link for you to click on, and it will take you to your viewing portal. There, you can watch the video and access other information about that month’s mailing.

How long is the video performance?

Each video is 10 to 20 mins long: long enough to settle in and enjoy the experience, but short enough that you can find the time to watch. You’re welcome to watch the video as many times as you would like throughout the month.

Can I watch videos from previous months?

Sorry! Each month is an exclusive release, so you’ll only have access to the videos that have been released while you were subscribed.

I lost my email delivery! Can it be re-sent?

Send us an email at hello@musicforyourinbox.com. We’ll confirm that your subscription was active, then resend your email delivery.

I have not received the emailed video. What should I do?

Sorry about that! First, check your spam for emails from hello@musicforyourinbox.com. If you find it there, add hello@musicforyourinbox.com to your email address book so it won’t be marked as spam in the future. If you don’t find your email, reach out to us at hello@musicforyourinbox.com. We’ll confirm that your subscription was active, then resend your email delivery.

I never got my postcard. What do I do?

Postcards are shipped on or shortly after the 1st of every month via USPS. Arrival times will vary, but if you haven’t received your postcard by the end of the month, please email us at hello@musicforyourinbox.com.

My postcard arrived damaged. What do I do?

The postcards are sent through the mail in the spirit of the Mail Art visual art movement, so they will show signs of their travel. This makes each postcard totally unique. However, if your postcard arrived badly damaged, please email a picture of the damaged postcard to hello@musicforyourinbox.com and we'll send you a new one.

Billing

What payment methods do you accept?

Payments are processed securely through Stripe, who accepts most credit cards (Visa, Mastercard, American Express, Discover, Diners Club, and JCB) and allows direct bank payments from many countries.

When does my credit card get charged?

When you purchase a ticket or subscription, your credit card will be charged immediately. For subscribers, your credit card will be charged on the 1st for all following months of your subscription.

How will charges appear on my statements?

You will see MUSIC FOR YOUR INBOX WWW.MIDDLEEARCA on top of your transaction number.

Can I get an invoice for my order?

Yes. When you sign up, you'll receive a welcome message to your email address with a pdf attachment of your first invoice. You can find all future invoices by visiting Manage Your Subscription and looking under "Billing History."

How do I update my billing information?

You can update your account information, such as your preferred payment method, billing address, or shipping address, by visiting Manage Your Subscription.

Can I have a refund?

We are unable to issue refunds for MFYI mailings. However, you can cancel your subscription at any time by visiting Manage Your Subscription. Note that the date of your first purchase is your recurring billing date, so cancellations made after that date will not will not take effect until the following month.

Gift Subscriptions

What does receiving a holiday gift look like for my gift recipient?

Your giftee will receive an email on date you selected with a link to an experimental performance video. Around the same time, they’ll also get a postcard print in the mail. In the email with their video, we’ll include your name as the gift giver and the duration of the subscription. There is also an option to include your own personal note. If you’d like to physically give your gift, we’ve created a printable PDF that is included in your purchase receipt or can be downloaded anytime here. If your gift is a subscription, your giftee will receive their link to an experimental performance video on the 20th of the month for all following months in the duration of their gift subscription.

What is receiving a gift subscription like for my gift recipient?

For non-holiday gift subscriptions, your giftee will receive an email on the 1st of the month with a link to an experimental performance video. Around the same time, they’ll also get a postcard print in the mail. In the email with their video, we’ll include your name as the gift giver and the duration of the subscription. There is also an option to include your own personal note. If you’d like to physically give your gift, we’ve created a printable PDF that is included in your purchase receipt or can be downloaded anytime here.

Can I buy a gift subscription for a different time period than those listed?

At the moment we are only able to offer 1, 3, 6, or 12 month gift subscriptions but if you have something else in mind, contact us at hello@musicforyourinbox.com and we’ll do our best to help.

Can I return my gift or get a refund?

We are not able to refund or cancel gift purchases. If you have an issue with your gift purchase, please reach out to us at hello@musicforyourinbox.com.

FAQ